Returns & Refunds

RETURN POLICY
Change of heart? No worries! We want you to be happy with your Lilies. So if you're not, send them back to us within 30 days of purchase. Please ensure the items are unwashed, undamaged, with tags attached and intact. We'll give you a full refund. No questions asked.

RETURN TERMS AND CONDITIONS
You may email us at returns@mylilies.net to start the return process.
Returns must be postmarked no later than 30 days after your original purchase date.

Health regulations prohibit the return of "Intimate Wear" once it has been worn. We strictly adhere to these regulations and will refuse any worn items. When you receive your merchandise please take a moment to inspect the garment for damages, size, and color.

A note about panties Please try your new panties on over your own clean underwear. For the health and safety of our employees, returns of items that appear to be worn will be refused. 

Refunds will be made to the credit card, debit card, or PayPal account used in your original transaction. Payments made within our site will be refunded immediately after we've processed the returned garment and it passed our return criteria.

Mail the completed Return Form, which we will send you once the return process has begun, together with your original invoice and the garment you wish to return. The items must be unwashed, undamaged, with tags attached and intact.

Le Arc Compound, KM 23 East Service Road,
Sitio Tuklas, Brgy. Cupang,
Muntinlupa City 1770 Philippines

 

SHIPPING
Shipping is free except for duties and/or taxes for all international orders. Duties and/or taxes are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.