Returns & Refunds

RETURN POLICY
Change of heart? No worries! We want you to be happy with your Lilies. So if you're not, send them back to us within 30 days of when you receive it. Please ensure the items are unwashed, undamaged, with tags attached and intact. We'll give you a full refund. No questions asked.

EXCHANGE POLICY
We take 2-3 weeks to make your Lilies. On rare occasions, our body size changes and your Lilies fit oddly when you receive them. If this happens, we will gladly change them using your current measurements. Please ensure the items are unwashed, undamaged, with tags attached and intact.

RETURN & EXCHANGE TERMS AND CONDITIONS
You may email us at returns@mylilies.net to start the return/exchange process.
Returns must be postmarked no later than 30 days after your package receive date. Duties and/or taxes are non-refundable.

A note about panties Please try your new panties on over your own clean underwear. When you receive your merchandise please take a moment to inspect the garment for damages, size, and color. 

Refunds will be made to the card or account used in your original transaction. Payments made within our site will be refunded immediately after we've processed the returned garment and it passed our return criteria.

Mail the completed Return Form, which we will send you once the return process has begun, together with the garment you wish to return.

Le Arc Compound, KM 23 East Service Road,
Sitio Tuklas, Brgy. Cupang,
Muntinlupa City 1771 Philippines

SHIPPING
Return shipping shall be borne by you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.